The more context — the more accurate our estimate and timeline. Don't worry about writing "too much": it's better to give us the full picture than to clarify one question a day.
And, if you know them, the Joomla version and template in use.
Redirects, errors, white screen, hack — or what you need done.
Is it urgent, is there a deadline — this defines the way we work.
We'll check for free, tell you what's wrong and suggest a solution. Response time — 15 minutes.